Home: Authors: Ivana Lewis

Status: Member since March 15, 2010
Location: United States of America
Articles: 46 Active Articles, resulting in 1438 views
Feedback: 8 comments on these 46 articles

The new US Health Bill happens to bring huge opportunities for the BPO outsourcing vendors. In order to know more, you need to read out the rest of the article.
Customer service in a call center holds the key to business success. In this article, you will come to know why you need call center customer service.
This article gives a broader view on the role and responsibilities of a customer service manager. Additionally, the article highlights on the job requirements of becoming a good customer care manager.
Are you a call center manager? Well, then this article will bring you the essential ways to motivate your call center agents in the right way possible.
The spurt in the information technology sector combined with that of the gradually increasing need for efficient and faster customer service has prompted the overall growth of the call center companies in Philippines. In order to meet with the stringent demands of the clients, there has always been a need for technologically advanced services ensuring efficiency and proficiency in carrying out business activities.
The spurt in the information technology sector combined with that of the gradually increasing need for efficient and faster customer service has prompted the overall growth of the call center companies in Philippines. In order to meet with the stringent demands of the clients, there has always been a need for technologically advanced services ensuring efficiency and proficiency in carrying out business activities.
The article gives a brief insight about the call center recruiting techniques. This will give you an idea about the required qualities that you should possess for getting selected as a BPO employee.
It is often said that an effective call center service will be of great help for any business to grow by means of offering the superior customer care support. Now if your business is found to be large including a good customer base then you should definitely require offering the efficient customer service so as to ensure to keep your clients happy in the long run.
The typical call center metrics can help to define the success rate of a call center. The call center metrics prove to be those parameters that will help the customer service center to decide whether their processes have been thriving or not. Therefore, for monitoring the progress and the managerial goal-setting, it will be significant to learn about the given metrics.
The call center is basically defined as a service based company that offers a variety of operator assisted voice based services. A call center is functioned by an organization to administer the information inquiries and the incoming product support from the customers. Now the calls made to such customer service set up is often termed to be either inbound or outbound calls respectively.
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