Home: Authors: Ivana Lewis

Status: Member since March 15, 2010
Location: United States of America
Articles: 46 Active Articles, resulting in 1454 views
Feedback: 8 comments on these 46 articles

Agent churn is something which is common in the call centers these days. Now agent churn creates a lot of annoyance. Most studies show that the average call center agents lasts close to 6 months or so while these service centers include an average of about 40 percent of the annual rate of turnover.
Customer service agents play a major role in the call center organization. The representatives act a main connecting link between the customers and the organization. They are ones who are considered as the main strength of the call centers.
Its telemarketing outsourcing that has emerged to be a new phenomenon for business companies these days. The decision so as to outsource the telemarketing needs to a call center is not always easy. You need to judge your business operations and opt for telemarketing services accordingly.
Have you ever considered Philippines as a prime business process outsourcing destination? If not, then it’s your real time opportunity to rethink and select the best service providers. If you are eager to do business then select working with the Filipino potential and proficiency.
Most of you may not be aware of the importance of the telemarketing call center services. If you want to know more about this category of call centre services then this article will be of some interest for you.
Do you know why the call centers are termed so? This is because in the earlier days, they only used to receive the voice calls over the phone.
In the modern date, internet has developed to be the well-accepted communication medium globally. Thus, it is quite evident that all your consumers are seeking to get into touch with you through the web.