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This combination text and workbook describes skills needed by anyone beginning work in a library or other information agency, whether at a professional or paraprofessional level. It explains tasks performed by library trainees; aspiring library technicians; librarians starting their training; clerical, temporary, and volunteer staff; and others with no relevant education or experience.

This study guide provides a comprehensive yet simple introduction to the information industry, the nature and uses of information, and information literacy. It covers the roles and functions of various information agencies, such as libraries and library networks, archives, records management sections, information brokers, and community information agencies.