One of the most frustrating problems faced by a printer user
would be paper jams. These are not restricted to lack or shortage of papers in
tray alone, but all printers (Canon, HP, Lexmark and IBM) can gives this
problem at one time or another due to various reasons explained below.
For example HP printer Error Message Forms: 13.XX.YZ - additional location info on
XX = Jam Code,Y = Device Number,Z = Device Type
Possible Locations: Tray 1, Tray 2, Tray 3, Rear Door, Top
For example Jam 13.13.00 indicates a jam in
the duplexer assembly
- Check the paper, make sure it
meets the paper specifications for your printer. Tractor feed paper with
the edges ripped off doesn't seem to work very well. Extremely heavy or
thick paper is also a problem. Check the HP paper specification guide for
Be careful with labels, use only labels designed to take the
heat generated by the fuser assembly. Regular labels my 'ooze' adhesive as
they pass through the fuser assembly and literally gum up the works! Also
check for any partially peeled labels, this can be a disaster if they come
off inside the printer.
- Check the paper path for
toner or paper dust buildup. Look for bits of paper lodged in the path
particularly around the sensors. HP 4L/4P printers can have paper
stuck in the pickup area which is accessed by removing the screw over the
oblique roller cover.
- You may have a worn pickup
roller. Check the feed and separation rollers in the printer and in the
tray. Look for smooth, sedimented or cracked worn surfaces. Sometimes you
can clean a pickup roller and get a little more life miles out of them but
when you start to get jams with a smudge on the top middle of the page,
it's time to replace the roller or do it after a given time.
machine uses a paper separation pad, a small rubber or cork material pad
check for a smooth surface without any friction. This pad needs to provide
friction to the feeding paper. If worn, replace.
-Is the paper size correct? Is
the software set for the size you're using? Is the menu set for the size
you're using? Check these items. If the software tells the printer
to expect a different size (legal, A4, COM10) than the tray available, you
will get an error. This can happen when printing a FAX document formatted
for A4 size paper.
-You could also have a
defective or dirty exit sensor. Replace or clean as needed.
-Check to see if the sensor
flag for input is broken or not and also ensure the system boards and
cable 2 is not defective.
-Make sure the paper cassettes
are installed correctly and adjustments are set properly. A buildup of
toner on the edges of the tray which slides into the printer can sometimes
cause problems. Take a sharp tool, like a razor blade and scrape the buildup
off these edges.
-Bad drive gears. Again on the
HP LJII/III we are starting to see more and more failures of the gear
drive assembly. A broken tooth on one gear is all it takes. Replace this
as an assembly.
-Listen for the motor
operation, make sure it's operational. If not replace the motor or drive
circuit as required.
HP IIP/IIIP and Apple Personal
LaserWriter's that pickup the paper and then crunch it up at the toner
cartridge usually have a bad drive gear assembly. If the paper crinkles right
at the toner cartridge it is most likely the drive gear located on the right
side of the printer. If you fold down the right side cover, you will see a
white gear/clutch assembly.
Replacing this should solve your problem. You need
RG1-1777, Drive Gear Assembly. Take a look at the white gear - if
it looks as if it has twisted on the shaft that is the problem. You can remove
it and rotate the inner white gear - it should exhibit a one way clutch action
and rotate smoothly. The outer gear should rotate in one direction only with a
spring action which limits it rotation.
Congratuations You're Now A Pro. You may not be able to man a technical support line with the information we've provided in this article, but these tips should help you disentangle many frustrating printer or Pc issues. Keep this information around for later reference and maybe next time you'll beat your project deadline. Please Visit and bookmark my blog/manual ::: Fix your computer blog to get live or more support details and software downloads
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