Finding
the Hidden Value in Repair Orders
Roams is a Repair Order Analysis and Management System that
integrates with your dealer management system. ROAMS is delivered via the web
as a Software as a Service (SaaS) access ROAMS from any computer with internet
access securely. Dealer Management Systems are focused on accounting and the day
to day operation of a service department. ROAMS has focus on Key Performance
Indicators, following the ROAMS system can turn around a struggling service
department and make a well run department tremendously profitable.
And
How Roams Reports Them
1 Item Ro's, as displayed in Roams on line 12 of the Key Performance Indicators
Report (KPI), are displayed as both a count or 1 Item Customer Pay (CP) Ro's
for the current date range and what percentage those 1 Item Ro's represent of
all the CP Ro's in the current date range.
For example if 10 / 25% is returned on line 12 of the KPI report, it
means that there are 10 1 Item CP Ro's in the current date range, and
that those 10 represent 25% of all the CP Ro's in the current
date range. To fully understand this information we need first to
understand exactly what Roams considers to be an Item (or Line) and what it
does not consider as an Item, we will attempt to explain these facts in the
paragraphs to follow.
The first thing to consider, is that Roams was designed to improve CP net
profit, so the KPI report line 12 is measuring and reporting RO's with only 1
Item of CP labor. Internal and Warranty Labor has absolutely no impact on line
12, 1 Item Ro's. Therefore, If an Ro has 12 lines of Warranty work and 22 lines
of internal work totaling $50,000, and if a single line of CP work was added to
remove a nail from a tire, it will be counted as a 1 Item Ro on line 12 of the
KPI report. Because we are only measuring CP work for line 12, this data should
be used as an additional measuring tool to look for relative improvements in
your Menu Sales and FDCI (Multi-Point) Technician Up-Sell programs.
The second issue to consider when looking at 1Item Ro's is that CP Labor Sales
Dollars and Flat Rate Hours are required, and that the line must be resolved to
"Competitive" , "Maintenance" or "Repair" to be counted as an Item (or
line). So any line on an Ro that is resolved to N/A or has less than
$1.00 of Labor Sales, will not count as an Item in Roams for the purpose of
counting 1 Item Ro's. This is important, because if an Ro has 2 CP lines
on it and one of them is a sublet and correctly resolved to N/A, then it is
considered a 1 Item Ro. We have also seen Ro's with 2 CP lines where 1
line is correctly resolved to "Maintenance" and the second line incorrectly
used an op-code in the N/A category of the Labor assignment area so that line
resolved incorrectly to N/A and did not count as an Item, so again you have a
1Item Ro.
Menu Sales is the third issue to clarify, as they relate to 1 Item Ro's.
Careful consideration was given to the issue of menus being sold where 1
op-code contains multiple operations or (Items). If a stores Menu Mileage
Chart contains the correct intervals being sold and the number of Items in each
interval is properly defined in the Menu Mileage Chart, then Roams will
credit that menu sale line with the number if Items it contains, if the op-code
used is also properly set up in the Menu Sold Box of the Labor Categories
screen's Menu Tab.
What that all means is simply this, If a 30K service is sold
using a 30K op-code that is set up correctly then the Line containing the 30K
op-code will not count as a 1 Item line. But if a 30K service is sold with a
"Misc." op-code that is not set up for menu sales then that 30K Line will
count as a 1 Item Line and possibly be on a 1 Item Ro if it is the only CP line
on the Ro.
Finally, there is one more common problem we see with stores that have a high
occurrence of 1 Item Ro's, and that is the use of one op-code (or line) to do
multiple un-related repairs. For example an Ro has one CP line with a single
op-code and a customer complaint that reads like this, " Customer states
do LOF and change left rear tire & 4 Struts per previous estimate.".
This is combining 3 different unrelated repairs all on one line. (Not to
mention the fact that they are 3 different types of CP labor as well ( "C" , "M"
& "R" ) all on one line.) If this is the only CP line on the Ro then it
will be considered a 1 Item Ro unless those three repairs are split up and each
one put on a line of it's own with the correct op-codes for the repairs (which
is the correct way to write them up in the first place!).
To
schedule an online demo of the ROAMS product and learn about the complimenting
products please visit http://www.roamstechnologies.com or call us 800-948-9377.
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