Top 12 Windows XP Configuration Questions and Answers

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1. You are the administrator of a WinXP Pro computer. When you install a third party driver for a newly connected scanner, you receive a warning about the fact that Microsoft has not tested this driver. You do not want to see this kind of message again. What should you do??

*A. From Control Panel, open System and click the Hardware tab. Click the Driver Signing button. In the Driver Signing Options dialog box, choose Ignore.
B. From Control Panel, open System and click the Hardware tab.
Click the Driver Signing button. In the Driver Signing Options dialog box, choose Warn.
C. From Computer Management, open System and click the Hardware tab.
Click the Driver Signing button. In the Driver Security Options dialog box, choose Ignore.
D. From Control Panel, open Device Manager tab.
Click the Driver Settings button. Choose Verify.

Explanation: From Control Panel, open System and click the Hardware tab. Click the Driver Signing button. In the Driver Signing Options dialog box, choose the action you want Windows to take whenever a user is about to install an unsigned driver. The Ignore option allows the user to install any unsigned driver without having to click through a warning message.

2. You are installing several new hardware devices onto your WinXP computer. Prior to this, you performed the following:
From Control Panel, open System and click the Hardware tab. Click the Driver Signing button. In the Driver Signing Options dialog box, choose Block. What will happen now if you install a non-endorsed driver provided by a third party manufacturer?

*A. Installation of the driver is not likely to be successful
B. Installation of the driver is highly likely to be successful
C. You will be prompted to confirm before proceeding
D. The Block option is no longer available in the latest XP version

Explanation: From Control Panel, open System and click the Hardware tab. Click the Driver Signing button. In the Driver Signing Options dialog box, the Block option, when selected, will force Windows to disallow any unsigned driver to be installed.

3. You are the administrator of a WinXP Pro computer. When you install a third party driver for a newly connected scanner, you receive a warning. You change the driver signing option and retry. Installation still fails. What is the likely problem?

A. You chose the wrong driver signing option. Make sure you choose Ignore.
B. You must restart your computer for the changes to take effect
C. You must power cycle both the computer and the scanner and retry
*D. This driver is listed and refused by Windows Driver Protection
E. You chose the wrong driver signing option. Make sure you choose Skip.

Explanation: In the case of specific drivers that are known to cause serious problems, a Windows Driver Protection will refuse to install that driver regardless of the policy you have set. There is no way you can work around this.

4. Under what conditions will a driver written for ME likely to work on XP as well?
*A. It is Windows Driver Model complaint
*B. Its accompanying Setup Information file includes specific instructions for Windows 2000 or XP.

C. It is signed by Microsoft
D. It is written to be PnP compatible

Explanation: If a signed driver is not available for a given device, you might be able to use a driver originally written for a previous version of Windows. For the best chance, find a driver written for Microsoft Windows 2000. Some Windows Driver Model drivers that were originally written for Windows Me might also work under Windows XP.

5. You are purchasing a series of hardware components for use with your XP system. You wonder if these components, being all PnP, can work smoothly with XP. XP by design supports PnP for which of the following?

*A. USB
*B. FireWire
*C. PC cards
*D. PCI devices

E. Firewall devices

Explanation: In Windows XP, Plug and Play support is optimized for USB, IEEE 1394 (FireWire), PCMCIA (PC Card), and PCI devices. By definition, any USB or PCMCIA device is a Plug and Play device, as are virtually all PCI devices. Devices that connect to a parallel or serial port may or may not be fully Plug and Play compatible, and legacy devices that use the ISA bus are by definition not capable of being managed by Plug and Play (as described by Windows XP Inside and Out)

6. You are the administrator of a WinXP Pro system. You are requested to disable a particular hardware device, which is built into the motherboard. Which of the following are the valid ways to do so?

*A. From a command prompt, enter devmgmt.msc.
B. Right-click the My Computer icon on the desktop, choose Properties, and then select Device Management.
C. From a command prompt, enter ilocaldev.msc.
*D. Right-click the My Computer icon on the desktop, choose Manage, and then select Device Manager.

Explanation: In every case of hardware troubleshooting, your starting point is Device Manager, which provides detailed information about all installed hardware, along with controls that you can use to configure devices, assign resources, and set advanced options. To run it, from a command prompt enter devmgmt.msc.

7. You are the administrator of a WinXP Pro system. You are installing two pieces of PCI cards into your system. It appears that there is a resource conflicts between the two. What is a good way to handle this kind of situation?

A. Disable PnP in the BIOS and manually assign IRQ by slot
*B. Try to swap the cards two at a time between the PCI slots
C. Disable PnP in the BIOS and manually assign IRQ by card
D. Disable all onboard built-in devices and force WinXP to redetect them

Explanation: If two devices are in conflict for a system resource, try any of these strategies to resolve the problem:
With PCI devices, try swapping cards, two at a time, between PCI slots. If the conflict is caused by a legacy (ISA) device than replace it with a Plug and Play-compatible PCI device.
Also, when drivers and ACPI BIOS code interact improperly, conflicts can result. You should always check for an updated hardware driver and look for a BIOS update.

8. As the system administrator, you install a newly purchased device together with a third party driver. After doing so the WinXP keeps on coming up with blue screen errors. What should you do?

A. Boot into Recovery Console, and use Device Manager to rollback the driver.
B. Boot into Safe mode, and use Device Manager to update the driver.
*CA. Boot into Safe mode, and use Device Manager to uninstall the driver.
D. Go into the BIOS and disable the hardware IRQ.
E. Exit to DOS and use the NET STOP command to stop the driver. Manually delete the driver files.

Explanation: If you're having a hardware problem that you suspect is caused by a device driver, you should use Device Manager. Open the Properties dialog box for the device, and use the following buttons on the Driver tab to perform maintenance tasks: Update Driver. Roll Back Driver. Uninstall.

9. You have just installed a new hardware onto your XP system. This device is causing conflict with another legacy device. You foresee that the legacy device will be removed 2 days later. You need to rely on this legacy device just for completing an almost completed job. What should you do?

A. From Add/Remove Hardware Wizard remove the new hardware. When the legacy device is gone, add it again.
B. From Device Manager uninstall the new hardware. When the legacy device is gone, reinstall it again.
C. From Add/Remove Hardware Wizard disable the new hardware. When the legacy device is gone, enable it again.
*D. From Device Manager disable the new hardware. When the legacy device is gone, enable it again.

Explanation: If you want to enable or disable a specific device, you can do so from Device Manager. Open the Properties dialog box for the selected device, click the General tab, and toggle the Device Usage setting between Use This Device (Enable) and Do Not Use This Device (Disable). The drivers for a disabled device remain available, just that Windows does not load them.

10. You are running WinXP on a portable computer. You are requested to create two new and different hardware profiles, with one for a docked condition and one for a truly portable condition. Based on the default profile, how do you quickly create the new profiles?

*A. Copy the existing default profile and then enable or disable devices as needed.
B. Download the standard profile templates from Microsoft support site
C. Download the standard profile templates from your hardware manufacturers
D. Rerun hardware detection on the system, collect the results and build the profile accordingly
E. Rerun hardware detection on the system, collect the results and paste them into a SIF file. Generate the profile from the SIF file

Explanation: By default, Windows creates a single user profile, Profile 1, when you first install Windows. If you have a notebook computer with a Plug and Play-compatible docking station, Windows automatically creates Docked and Undocked configurations for you. The best way to create a new profile is to copy an existing profile and then enable or disable devices as needed.

11. You are troubleshooting your WinXP system. You want to invoke the Help And Support Center, and you fail. For the Help And Support Center to function, which of the following services must be running?

A. Inisvc.exe
*B. Helpsvc.exe
*C. Helpctr.exe

D. Svrhelp.exe

Explanation: The Help And Support Center uses the Microsoft Help Center Service (Helpsvc.exe) and the Help And Support Center executable (Helpctr.exe). If you look in the Windows Task Manager, you will see that both modules are running.

12. From within the Help And Support Center, you want to conduct searches for information. Which of the following are the valid groupings of search results that are available?

*A. Suggested Topics
*B. Full-Text Search Matches
*C. Microsoft Knowledge Base

D. Index Search Matches
E. Article Number Search

Explanation: Search results are broken down into the following three groups: Suggested Topics based on a comparison between the search terms you entered and keywords defined in the Help files, Full-Text Search Matches that displays topics where the content of the Help information matches the word or phrase you entered, and  Microsoft Knowledge Base that searches Microsoft's collection of documentation for bug fixes and technical explanations.

Deborah Timmons is a Microsoft Certified Trainer and Microsoft Certified Systems Engineer. She came into the Microsoft technical field after six years in the adaptive technology field, providing technology and training for persons with disabilities. She is the President and co-owner of Integrator Systems Inc.

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