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Do you offer the quality of service you gauge others by? Do you demand the same high standards of yourself - that you expect from other business professionals - when you're working with clients?
If three is the age of doing, four is the age of finding out. The two words most frequently used by a four-year-old are Why and how. He is also a doer who lives in the here and now. So when you say, "Let's hurry and clean the house and we can go to the circus tomorrow," you are really pushing his buttons. Yesterday means nothing. Tomorrow is a vague promise.
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