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Most people find it hard to say “No” to their bosses or turn down other office requests. Learning how to deliver a constructive ‘no’ can significantly improve the quality of your working life. All it takes is a few easily learnt techniques.

So the doorbell rings, and two ladies say, "We can get paid for having someone clean your carpets, and show you a vacuum?" What would you do? Free vacuuming and free shampooing? "Heck yeah?" But do beware!

It’s sometimes correctly pointed out that “saying yes is easy, saying no is a skill” ... and an important skill. People without that skill tend to be overloaded with requests and assignments, and continuously overworked, doing low-quality job and missing deadlines. So, when wanting to say “no”, you should do so without feeling guilty.